tag:status.ekata.com,2005:/historyEkata Status - Incident History2024-03-28T22:23:50-07:00Ekatatag:status.ekata.com,2005:Incident/190544502023-11-08T01:01:59-08:002023-11-08T01:02:00-08:00Elevated Transaction Risk Errors<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>01:01</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>00:24</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Transaction Risk API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/190050172023-11-06T05:00:25-08:002023-11-06T05:00:25-08:00Ekata Scheduled Maintenance Nov 6<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>16:27</var> PDT</small><br><strong>Scheduled</strong> - Ekata will undergo maintenance on Nov 6 between 1:00 AM - 5:00 AM PT. We do not anticipate any service impact during this time. Please reach out to support@ekata.com if you experience any service impact.</p>tag:status.ekata.com,2005:Incident/179544862023-07-25T04:33:56-07:002023-07-25T04:33:58-07:00Elevated Pro Insight Errors<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>04:33</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>04:31</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating issues with Pro Insight. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/173391202023-05-23T02:33:47-07:002023-05-23T02:33:47-07:00Elevated Pro Insight Errors<p><small>May <var data-var='date'>23</var>, <var data-var='time'>02:33</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>02:29</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating issues with Pro Insight. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/140003432022-11-30T03:43:30-08:002022-11-30T03:43:30-08:00Elevated Pro Insight Errors<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>03:43</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>03:37</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with Pro Insight. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/138734262022-11-28T08:45:02-08:002022-11-28T08:45:03-08:00Elevated Pro Insight Errors<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>08:45</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>08:39</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with Pro Insight. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/138709952022-11-28T07:56:25-08:002022-11-28T07:56:26-08:00Elevated Pro Insight Errors<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>07:56</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>07:53</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with Pro Insight. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136906642022-11-25T15:25:32-08:002022-11-25T15:25:32-08:00Elevated Phone Intelligence Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:25</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:18</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Phone Intelligence API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848542022-11-25T15:25:09-08:002022-11-25T15:25:09-08:00Elevated Identity Check Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:25</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:29</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Identity Check API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136897612022-11-25T15:25:00-08:002022-11-25T15:25:00-08:00Elevated Identity Check Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:25</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:03</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Identity Check API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136905802022-11-25T15:18:15-08:002022-11-25T15:18:15-08:00Elevated Reverse Phone Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:18</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:17</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Reverse Phone API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848562022-11-25T15:07:11-08:002022-11-25T15:07:12-08:00Elevated Phone Intelligence Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:07</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:29</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Phone Intelligence API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848942022-11-25T15:02:47-08:002022-11-25T15:02:47-08:00Elevated Merchant Onboarding API Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:02</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:31</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Merchant Onboarding API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848932022-11-25T15:02:46-08:002022-11-25T15:02:47-08:00Elevated Transaction Risk Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:02</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:31</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Transaction Risk API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136856622022-11-25T15:02:37-08:002022-11-25T15:02:37-08:00Elevated Reverse Phone Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:02</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:46</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Reverse Phone API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848812022-11-25T15:02:09-08:002022-11-25T15:02:09-08:00Elevated Find Person Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:02</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:30</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Find Person API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848922022-11-25T14:59:38-08:002022-11-25T14:59:38-08:00Elevated Address Risk Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:59</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:31</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Address Risk API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136861512022-11-25T14:56:01-08:002022-11-25T14:56:03-08:00Elevated Identity Check Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:56</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:55</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Identity Check API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848502022-11-25T14:55:55-08:002022-11-25T14:55:56-08:00Elevated Find Business Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:55</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:29</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Find Business API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848902022-11-25T14:53:55-08:002022-11-25T14:53:55-08:00Elevated Identity Check Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:53</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:31</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Identity Check API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136860172022-11-25T14:51:30-08:002022-11-25T14:51:30-08:00Elevated Identity Check Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:51</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:52</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Identity Check API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848492022-11-25T14:51:12-08:002022-11-25T14:51:12-08:00Elevated Phone Intelligence Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:51</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:29</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Phone Intelligence API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848802022-11-25T14:50:12-08:002022-11-25T14:50:14-08:00Elevated Account Opening Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:50</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:30</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Account Opening API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848822022-11-25T14:49:24-08:002022-11-25T14:49:24-08:00Elevated Address Risk Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:49</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:30</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Address Risk API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>tag:status.ekata.com,2005:Incident/136848532022-11-25T14:49:10-08:002022-11-25T14:49:10-08:00Elevated Reverse Address Errors<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:49</var> PST</small><br><strong>Resolved</strong> - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:29</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with our Reverse Address API. Our engineering and operations teams are working hard to resolve the issue as soon as possible.
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<br />Please email support@ekata.com or contact your Account Manager with any questions. Thank you for your patience and understanding.</p>