All Systems Operational

About This Site

Welcome to Ekata System Status page.

We continuously monitor the health of all services. If you are experiencing problems and do not see it reflected on this page, please submit a ticket to identity.support@mastercard.com.

Uptime over the past 90 days. View historical uptime.
Identity Review 360 (formerly known as Pro Insight) ? Operational
90 days ago
100.0 % uptime
Today
API - Transaction Risk Operational
90 days ago
99.88 % uptime
Today
API - Transaction Risk - EU Operational
90 days ago
99.99 % uptime
Today
API - Transaction Risk - APAC Operational
90 days ago
99.89 % uptime
Today
API - Account Opening Operational
90 days ago
99.88 % uptime
Today
API - Account Opening - EU Operational
90 days ago
99.88 % uptime
Today
API - Account Opening - APAC Operational
90 days ago
99.88 % uptime
Today
API - Account Opening Express Operational
90 days ago
100.0 % uptime
Today
API - Account Opening Express - EU Operational
90 days ago
100.0 % uptime
Today
API - Account Opening Express - APAC Operational
90 days ago
100.0 % uptime
Today
API - Address Risk Operational
90 days ago
99.88 % uptime
Today
API - Address Risk - EU Operational
90 days ago
99.99 % uptime
Today
API - Address Risk - APAC Operational
90 days ago
99.89 % uptime
Today
API - Merchant Onboarding Operational
90 days ago
99.89 % uptime
Today
API - Merchant Onboarding - EU Operational
90 days ago
99.89 % uptime
Today
API - Phone Intelligence Operational
90 days ago
99.89 % uptime
Today
API - Phone Intelligence - EU Operational
90 days ago
99.88 % uptime
Today
API - Phone Intelligence - APAC Operational
90 days ago
99.88 % uptime
Today
Identity Review API (formerly known as Identity Check API) Operational
90 days ago
99.88 % uptime
Today
API - Reverse Phone Operational
90 days ago
99.89 % uptime
Today
API - Reverse Address Operational
90 days ago
99.89 % uptime
Today
Legacy Notifications ? Operational
Identity Review API PR (formerly known as Identity Check API) Operational
90 days ago
99.86 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Ekata Holiday Readiness Testing
Completed - The scheduled maintenance has been completed.
Nov 7, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 23:00 PST
Scheduled - Our annual Holiday Readiness stress testing will occur starting on Nov. 3, 2025 through Nov. 8, 2025. Tests are done separately in each region to prepare for expected holiday-related query surges. Testing regions are based on our data centers, and testing windows were chosen to reduce customer impact. Teams are closely monitoring operations to ensure the least amount of impact.

Mon, 3 Nov
US Region: 11pm-12am PST
EU Region: N/A
AP Region: N/A

Tues, 4 Nov
US Region: 12am-5am PST, 11pm-12am PST
EU Region: 6am-10am CET
AP Region: 10pm-12am SGT

Wed, 5 Nov
US Region: 12am-5am PST, 11pm-12am PST
EU Region: 6am-10am CET
AP Region: 12am-2am SGT, 10pm-12am SGT

Thurs, 6 Nov
US Region: 12am-5am PST, 11pm-12am PST
EU Region: 6am-10am CET
AP Region: 12am-2am SGT, 10pm-12am SGT

Fri, 7 Nov
US Region: 12am-5am PST
EU Region: 6am-10am CET
AP Region: 12am-2am SGT, 10pm-12am SGT

Sat, 8 Nov
US Region: N/A
EU Region: N/A
AP Region: 12am-2am SGT

Please reach out to Identity.Support@mastercard.com if you experience any service impact.
Oct 31, 13:35 PDT
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

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