Mastercard Identity Holiday Readiness Testing

Scheduled Maintenance Report for Ekata

Completed

The scheduled maintenance has been completed.
Posted Nov 07, 2026 - 15:00 PST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 03, 2026 - 17:00 PST

Update

We will be undergoing scheduled maintenance during this time.
Posted Nov 02, 2026 - 10:00 PST

Scheduled

Our annual Holiday Readiness stress testing will occur starting on Tuesday, November 3, 2026 through Saturday, November 7, 2026. Tests are done separately in each region to prepare for expected holiday-related query surges. Testing regions are based on our data centers, and testing windows were chosen to reduce customer impact. Teams are closely monitoring operations to ensure the least amount of impact.

Tue., 3 Nov
US Region: 4pm-8pm PST
EU Region: N/A
AP Region: N/A

Wed., 4 Nov
US Region: 4pm-8pm PST
EU Region: 1am-5am CET
AP Region: 2am-6am SGT

Thu., 5 Nov
US Region: 4pm-8pm PST
EU Region: 1am-5am CET
AP Region: 2am-6am SGT

Fri., 6 Nov
US Region: 4pm-8pm PST
EU Region: 1am-5am CET
AP Region: 2am-6am SGT

Sat., 7 Nov
US Region: NA
EU Region: 1am-5am CET
AP Region: 2am-6am SGT
Posted Oct 29, 2026 - 09:04 PDT
This scheduled maintenance affected: Identity Review 360 (formerly known as Pro Insight), API - Transaction Risk, API - Transaction Risk - EU, API - Transaction Risk - APAC, API - Account Opening, API - Account Opening - EU, API - Account Opening - APAC, API - Account Opening Express, API - Account Opening Express - EU, API - Account Opening Express - APAC, API - Address Risk, API - Address Risk - EU, API - Address Risk - APAC, API - Phone Intelligence, API - Phone Intelligence - EU, API - Phone Intelligence - APAC, Identity Review API (formerly known as Identity Check API), API - Reverse Phone, API - Reverse Address, Legacy Notifications, and Identity Review API PR (formerly known as Identity Check API).