All Systems Operational

About This Site

Welcome to Ekata System Status page.

We continuously monitor the health of all services. If you are experiencing problems and do not see it reflected on this page, please submit a ticket to identity.support@mastercard.com.

Identity Review 360 (formerly known as Pro Insight) Operational
90 days ago
100.0 % uptime
Today
API - Transaction Risk Operational
90 days ago
100.0 % uptime
Today
API - Transaction Risk - EU Operational
90 days ago
100.0 % uptime
Today
API - Transaction Risk - APAC Operational
90 days ago
100.0 % uptime
Today
API - Account Opening Operational
90 days ago
100.0 % uptime
Today
API - Account Opening - EU Operational
90 days ago
100.0 % uptime
Today
API - Account Opening - APAC Operational
90 days ago
100.0 % uptime
Today
API - Account Opening Express Operational
90 days ago
100.0 % uptime
Today
API - Account Opening Express - EU Operational
90 days ago
100.0 % uptime
Today
API - Account Opening Express - APAC Operational
90 days ago
100.0 % uptime
Today
API - Address Risk Operational
90 days ago
100.0 % uptime
Today
API - Address Risk - EU Operational
90 days ago
100.0 % uptime
Today
API - Address Risk - APAC Operational
90 days ago
100.0 % uptime
Today
API - Merchant Onboarding Operational
90 days ago
100.0 % uptime
Today
API - Merchant Onboarding - EU Operational
90 days ago
100.0 % uptime
Today
API - Phone Intelligence Operational
90 days ago
100.0 % uptime
Today
API - Phone Intelligence - EU Operational
90 days ago
100.0 % uptime
Today
API - Phone Intelligence - APAC Operational
90 days ago
100.0 % uptime
Today
Identity Review API (formerly known as Identity Check API) Operational
90 days ago
100.0 % uptime
Today
API - Reverse Phone Operational
90 days ago
100.0 % uptime
Today
API - Reverse Address Operational
90 days ago
100.0 % uptime
Today
Legacy Notifications Operational
Identity Review API PR (formerly known as Identity Check API) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 18, 2026

No incidents reported today.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Resolved - A service disruption on 16 April 2026 was identified and is now resolved for Mastercard Identity Solutions.

Impact Description: North American customers may have experienced anomalies in returned scores when using Ekata solutions including Account Opening API, Account Opening Express API, Transaction Risk API, and Identity Review API, as well as Identity Review 360.

Mastercard Identity will provide an update on root cause at a later date.

Incident Start:  16 April 2026, 13:55 CT (19:55 UTC)

Incident End: 16 April 2026, 14:50 CT (20:50 UTC)

For urgent inquiries, please call Global Customer Delivery & Care.
For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

Apr 16, 14:18 PDT
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.