All Systems Operational

About This Site

Welcome to Ekata System Status page.

We continuously monitor the health of all services. If you are experiencing problems and do not see it reflected on this page, please submit a ticket to identity.support@mastercard.com.

Uptime over the past 90 days. View historical uptime.
Identity Review 360 (formerly known as Pro Insight) Operational
API - Transaction Risk Operational
API - Transaction Risk - EU Operational
API - Transaction Risk - APAC Operational
API - Account Opening Operational
API - Account Opening - EU Operational
API - Account Opening - APAC Operational
API - Account Opening Express Operational
API - Account Opening Express - EU Operational
API - Account Opening Express - APAC Operational
API - Address Risk Operational
API - Address Risk - EU Operational
API - Address Risk - APAC Operational
API - Phone Intelligence Operational
API - Phone Intelligence - EU Operational
API - Phone Intelligence - APAC Operational
Identity Review API (formerly known as Identity Check API) Operational
API - Reverse Phone Operational
API - Reverse Address Operational
Legacy Notifications Operational
Identity Review API PR (formerly known as Identity Check API) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 11, 2026

No incidents reported today.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

Mastercard Identity Holiday Readiness Testing
Completed - The scheduled maintenance has been completed.
Nov 7, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 17:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 2, 10:00 PST
Scheduled - Our annual Holiday Readiness stress testing will occur starting on Tuesday, November 3, 2026 through Saturday, November 7, 2026. Tests are done separately in each region to prepare for expected holiday-related query surges. Testing regions are based on our data centers, and testing windows were chosen to reduce customer impact. Teams are closely monitoring operations to ensure the least amount of impact.

Tue., 3 Nov
US Region: 4pm-8pm PST
EU Region: N/A
AP Region: N/A

Wed., 4 Nov
US Region: 4pm-8pm PST
EU Region: 1am-5am CET
AP Region: 2am-6am SGT

Thu., 5 Nov
US Region: 4pm-8pm PST
EU Region: 1am-5am CET
AP Region: 2am-6am SGT

Fri., 6 Nov
US Region: 4pm-8pm PST
EU Region: 1am-5am CET
AP Region: 2am-6am SGT

Sat., 7 Nov
US Region: NA
EU Region: 1am-5am CET
AP Region: 2am-6am SGT
Oct 29, 09:04 PDT

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

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